CONSUMER RIGHTS SUMMARY

CONSUMER RIGHTS

ECONOMICS(X)

CHAPTER 05

THE CONSUMER IN THE MARKETPLACE

The End user of a good or service is called Consumer. Consumer Participate in the Market Place by Purchasing final goods and services that they need. However, Consumers are exploited in the Market Place because they do not insist on their rights.

CONSUMER MOVEMENT IN INDIA:

India has long tradition of food adulteration, black marketing, hoarding, under weighing, etc. It was from the 1960s that the consumer movement began in India. Till the 1970s, consumer movement was mainly restricted to writing articles and holding exhibitions. But there has been an upsurge in the number of consumer groups in recent times.

The level of dissatisfaction with the sellers and service providers was such an extent that the consumers had no choice but to raise their voice. After many years of organized struggle, the government was forced to take notice and finally the Consumer Protection Act (COPRA) was enacted in 1986.

CONSUMER RIGHTS:

RIGHT TO BE INFORMED: A consumer has the right to have correct information about a product. There are rules which make it mandatory to mention Manufacturing Date, Expiry Date, Batch No, Address of Manufacturer, ingredients and safety features on the pack of a product. Proper information helps a consumer to make informed buying decision. A pack of a product also needs to mention the MRP (Maximum Retail Price) and a consumer can complain if the seller asks for more than the MRP.

RIGHT TO CHOOSE: A consumer has the right to choose from different options. A seller cannot just offer to sell only one brand to the consumer. The seller has to offer various options to the consumer. This right is usually enforced through laws against monopoly trade.

RIGHT TO SEEK REDRESSAL: If a consumer gets affected by false promises made by the producer or suffers because of manufacturing defect; he has the right to seek redressal. Suppose you took a mobile connection and the bill shows many hidden charges which were not explained to you earlier. Or the mobile company activated a ringtone without your permission. Then you can go to the consumer court to put your case.

RIGHT TO REPRESENT: Consumers get the right to redress and to demand compensation. While seeking any redress the consumers have the right to be represented in consumer courts. For this purpose a three tier Semi-Judicial Machinery has been set up. In case of help required consumers can seek help from consumer forums or consumer forums.

CONSUMER FORUM:

The consumer movement in India has led to the formation of various organisations locally known as consumer forums or consumer protection councils. They guide consumers on how to file cases in the consumer court. On many occasions, they also represent individual consumers in the consumer courts. These voluntary organisations also receive financial support from the government for creating awareness among the people.

CONSUMER COURTS: This is a three-tier Semi-Judicial system. The District level Court deals with cases involving claims upto Rs. 20 Lakh. The state level court deals with cases between Rs. 20 lakh and Rs. 1 Crore. The National Level court dealt with cases which involve claims exceeding Rs. 1 Crore.

If a case is dismissed in district level court, the consumer can also appeal in state and then in National level courts.

QUALITY STANDERDS

Logo Like ISI , AGMARK, HALLMARK on a product helps consumers get assured of quality while purchasing such goods. The organisations that monitor and issue these certificates allow producers to use their logos provided they follow certain quality standards. Some products that affect the health and safety of consumers or products of mass consumption like LPG Cylinders, food colours and additives, cement, packaged drinking water etc. for such products it is compulsory for producers to get certified by these organisations.

NATIONAL CONSUMERS’ DAY

24^th December is celebrated as the National Consumers’ Day. It was on this day that the Indian Parliament enacted the Consumer Protection Act in 1986. India is one of the few countries that have exclusive courts for consumer redressal. The consumer movement in India has made significant progress in recent times. At present, there are more than 700 consumer groups. Out of them, about 20-25 are well organized and are recognized for their work.

The consumer redressal process is becoming cumbersome, expensive and time consuming. The lawyer’s charges in some cases work as deterrent. Sometimes, the long delay de-motivates a person and he may even stop pursuing the case.